Most items will be sent using the Royal Mail first class or special delivery . Intenational orders are sent using a Royal Mail tracked service, for high value items I recommend upgrading to a DHL Express courier, you can contact me for a personalised quote for this.

IMPORTANT: Items sent to the USA now require the import duty to be paid at point of postage, at present there is no way for me to add this automatically to your order, you will be contacted and invoiced for this before it can be sent.

Please note, once your order has been posted it has left our hands and we aren’t able to make any amendments. We have a very good track record trusting Royal Mail with our deliveries, but sometimes mishaps can occur and in a worst case scenario items might go missing. If for some reason your item does not reach you please do get in touch and we will do our upmost to locate it and find out an estimated delivery time for you.

Royal Mail will not class a parcel as missing until 10 working days after it was posted so we are unable to remake and resend orders until after this time. If your order is time sensitive and you require us to resend sooner you would be required to replace the order and we would then refund your original order including postage after the 10 working days if it still hasn’t turned up. for one of a kind pieces we will discuss an alternative with you first.

If you do reorder and the original arrives with you after a period of time we ask that you either hold onto the original if it arrives before the new order and return the replacement, or return the original parcel to sender. Our return address is noted on the back of each parcel, if unopened you may be able to return for free by writing return to sender on the front and drop it at your local post office, but it is probably worth checking with your local branch first. If you need to pay for the return we will happily cover the return postage fee after proof of postage is provided.

Yes, I've sent my jewellery all over the world!

I offer international shipping to many countries worldwide. Shipping costs and delivery times vary based on your location and chosen shipping method. At checkout, you’ll see available options and estimated delivery times. If your country isn’t listed, feel free to contact me for assistance.

For orders going to the USA, standard tracked service has been set to include tariff duties (DDP) delivery duty paid. If you select DHL courier for higher value orders this is (DDU) delivery duty unpaid as standard. If however you would like for the duty to be pre paid please get in touch I am able to do this but will need to charge you for the relevant duties before.

As a buyer, you are responsible for paying any import or Tariff fees related to receivng your order.

USA orders have been set to include the Tariffs in the postage cost when the standard tracked service is selected. This is because I am unable to post them without the duty prepaid. If this applies to your order you should not have to pay anything extra to receive your parcel.

Each country has its own individual import duties and exemption amounts that apply, please research your relevant countries rules for what rates to expect.

Once you place an order, I am to processes it within 1-3 business days for ready to ship items. Orders placed over the weekend or on holidays may be slightly longer.You’ll receive a confirmation email with tracking details as soon as your order is on its way.

I always want you to be happy with your purchase, so if for some reason it’s not quite as you expected, please don’t hesitate to get in touch.

With orders placed online or direct through Sea surf rocks, You have 30 days from the date of receipt to return your order for an exchange or refund. If you could send me a quick message before you return your item, I'll know to expect it back and answer any queries you may have. Once I receive it back I will be able to complete the agreed action.

Some exclusions apply, see below:

Custom or personalised orders: please note I make all bespoke items to your specific requirements so please ensure you have the correct size when ordering as I’m unable to alter it once its finished. Custom orders all include a non refundable deposit amount (25% of the order value for silver and 50% for gold or mixed metal items), by placing your order for a custom piece you agree to these terms.
Gold items (custom made): I don’t keep gold bullion in stock so all gold is ordered in specifically for your order. With the exception of manufacture fault, for this reason I don’t normally accept returns for gold pieces as they are not part of my regular stock inventory. If you are for any reason not happy with your piece please contact me and hopefully we are able to resolve the issue for you. If after consultation you wish to return your gold piece for any other reason other than a fault, this is possible, but the refund will be processed minus your non refundable deposit.

I am unable to resize rings once they are complete so please make sure you know what size you require when ordering.

If you have any issues with your order or need to exchange please get in touch by emailing seasurfrocks@gmail.com

The buyer is responsible for the return postage and any refunds will be issued minus the original cost to post the item (please note this may be more than the postage cost you paid, in this instance this will be discussed after you let us know you wish to return the item).

If you are returning items from outside the UK, please note customs authorities do not always issue refunds and this is something out of my control to process.

To start a return, you can so so by visiting our Returns Portal.

Please note, once your order has been posted it has left our hands and we aren’t able to make any amendments. We have a very good track record trusting Royal Mail with deliveries, but sometimes mishaps can occur and in a worst case scenario items might go missing. If for some reason your item does not reach you please do get in touch and we will do our upmost to locate it and find out an estimated delivery time for you.

Royal Mail will not class a parcel as missing until 10 working days after it was posted so we are unable to remake and resend orders until after this time. If your order is time sensitive and you require us to resend sooner you would be required to replace the order and we would then refund your original order including postage after the 10 working days if it still hasn’t turned up. for one of a kind pieces we will discuss an alternative with you first.

If you do reorder and the original arrives with you after a period of time we ask that you either hold onto the original if it arrives before the new order and return the replacement, or return the original parcel to sender. Our return address is noted on the back of each parcel, if unopened you may be able to return for free by writing return to sender on the front and drop it at your local post office, but it is probably worth checking with your local branch first. If you need to pay for the return we will happily cover the return postage fee after proof of postage is provided.

Custom or personalised orders: please note I make all bespoke items to your specific requirements so please ensure you have the correct size when ordering as I’m unable to alter it once its finished.

Prices for Custom pieces all include a non refundable deposit amount (25% of the order value for silver and 50% for gold or mixed metal items), by placing your order you agree to these terms.

Once your order is placed, you’ll receive an email confirmation with your order details. If you haven’t received it within a few minutes, please check your spam or promotions folder. If you still can’t find it, reach out to us, and we’ll be happy to help!

I normally process ready to ship orders within 24-48 hours, so if you need to update your shipping address, contact me as soon as possible. If your order hasn't been made or hasn’t shipped yet, I will do my best to make the change. However, once the order has been dispatched, I'm unable to modify the address.

My average lead time for made to order/custom pieces is approximately 6-8 weeks from the date of purchase. Your order will be shipped once its complete and you'll receive an email to notify you when its on the way. My lead time does however fluctuate due to the amount of orders I have at certain times so will sometimes be less. If for any reason it is expected to be longer than 8 weeks you'll be contacted to let you know an eta so you can decide if you are happy with the lead time.

If you need something by a particular date please get in touch before ordering, I will always aim to accomodate shorter time frames where possible.

Over my time in the jewellery industry I have accumulated a selection of trusted suppliers from all over the world, who share my passion for prioritizing ethically and sustainably sourced metals and gemstones.

I also incorporate recycled metals wherever possible to promote sustainability in my jewellery.

TO START, THE BASICS IN CARING FOR ALL YOUR JEWELLERY:

• Prevention is better than cure, when you’re not wearing your jewellery, to keep the metals and gemstones from scratching or tarnishing it’s best to store your jewellery in individual boxes or soft pouches (try not to use tissue as it can scratch your metal) and keep these in a cool, dry place. Warm damp environments will speed up the tarnishing process.
• It’s best to avoid wearing your jewellery when swimming, chlorinated and salt water can sometimes damage the surface of your metal.
• Remove your jewellery when cleaning and avoid contact between your jewellery and domestic cleaning products, they can react with the metal turning it black.
• Lastly, some everyday items can be the worst for causing your sparkly silver jewellery to tarnish, avoid close encounters with things like perfume, hairspray and sunscreen, and even be careful when handling foods including onion, egg yolk, mustard, salt, vinegar, salad dressings and olives, the naturally occurring sulphurs can do the dirty on your rings!
  
  KEEP YOUR SILVER SPARKLING
• The best way to keep your silver sparkling is to wear it! Wearing your silver gems will keep them polished and stop them from oxidising as quickly.

Invest in a silver polishing cloth, a quick buff and they’ll be back bright as new.

SO NOW YOU KNOW HOW TO PREVENT IT YOU MIGHT WANT TO KNOW WHAT TARNISH IS?
It’s most  likely to happen to your sterling silver jewellery, although it can happen to some golds too. Exposure to different gases in the air causes a reaction with the copper content in the 925 sterling silver.

Sterling silver is made up from 92.5% silver and the remaining 7.5% can vary between a mix of alloys (other metals). Pure silver is quite a soft metal so by mixing it with the copper it creates a much more durable and harder wearing metal ideal for jewellery that needs to keep up with everyday wear.

Very rarely the pH levels of your skin may affect the tarnish rate of your jewellery; it’s been noted that this affects about 2-3% of people and when the silver makes contact with their skin it can cause it to leave a black or green mark (which is often associated with plated jewellery). I can assure you that all Sea Surf Rocks silver jewellery is made from solid 925 sterling silver, never silver plated.

Yes! digital gift cards make the perfect present for any occasion.

To order a gift voucher simply fill in the ‘contact me’ form detailing how much you would like the voucher to be for and we’ll be in touch with the rest.

Vouchers will normally come in a digital format for you to print out at home, but should you require a paper version please let us know as postage will be required when the order is made. We then create an online listing for you to purchase your voucher and send you a direct link to complete the payment. Each voucher is then created with a unique code and emailed to you. so you can Gift the gift of choice!

Vouchers are issued with an expiry date 1 year from the date of purchase. After this time any remaining value of the voucher becomes void.

I take pride in creating high-quality Jewellery pieces, which is why I only use solid metals, never plated to maintain durability and make sure your piece lasts.

I use 925 sterling silver and work in a variety of gold carats including 9ct, 14ct, 18ct and 22ct.

With all jewellery care should be taken when wearing to maintain your piece at its best. At Sea Surf Rocks I offer a 1 year manufacture warranty on all of our work, if you have any issues with your items due to a manufacture fault within this time we will happily fix it for you free of charge.

If your jewellery is over a year old or damage has been caused by misuse/ accidental damage charges may apply.